FAQ
About shipping
About shipping
How much is the shipping fee?
Okinawa and Hokkaido have a charge of 1000 yen (tax included). Other regions are free of charge.
Can you ship it overseas?
We apologize, but we do not ship overseas.
About Orders and Payments
About Orders and Payments
What payment methods are available?
We support the following payment methods.
・Shopify payment (Cards: Visa, MasterCard, American Express, JCB)
・Apple Pay (Supported brands: Mastercard, American Express, JCB)
・GooglePay (Supported brands: Visa, Mastercard, American Express, JCB)
・ShopPay (Supported brands: Visa, Mastercard, American Express, JCB)
Can I cancel the order?
If the product has not yet been prepared for shipment, we will accept order cancellations. If you wish to cancel, please contact us promptly via the contact form.
If the shipment preparation is already complete at the time of your contact, we will not be able to accept the cancellation. Thank you for your understanding.
About Returns and Exchanges
About Returns and Exchanges
Can I return or exchange it?
We take every precaution with our products, but if you discover an initial defect in the product delivered, please contact us via the contact form within 7 days of receiving the product. We will respond promptly.
Returns and exchanges due to customer convenience are not accepted. Please understand this in advance.
The delivered product had a defect.
We sincerely apologize. Please contact us via the inquiry form within 7 days of receiving the product. We will promptly check and respond accordingly.
About Gifts
About Gifts
Do you offer wrapping?
We handle it for 200 yen (tax included). For details, please check each product page.